Delivery & Returns
How props and purchases reach you, how hire works, and what happens if something is not right.
Delivery and setup
We deliver across Port Harcourt, with fees set by zone and confirmed before your booking is finalised on WhatsApp.
Where we are styling your event, delivery, installation and collection are part of the booking. We agree an access time with the venue so the room is ready before your guests arrive.
Collection from the store
Anything can be collected from our store at no charge. We hold a confirmed order for seven days, or until your event date, whichever comes first.
Hire
Hire pieces — LED marquee numbers and letters, backdrops, props — are booked for a date, not bought. The hire period, the deposit and the collection arrangements are confirmed with you on WhatsApp before the booking is agreed.
Pieces come back to us in the condition they left. Damage or loss is charged against the deposit at the replacement cost of the piece.
Returns on purchases
Unused purchases may be returned within seven days in their original packaging. Balloons and other consumables cannot be returned once opened.
Custom pieces made for your event — personalised backdrops and bespoke installations — are not returnable. Anything that arrives damaged is replaced or refunded in full; send us a photograph on WhatsApp and we will take it from there.
Changes and cancellations
Dates move and guest lists change. Tell us as early as you can and we will do what we can to move your booking rather than lose it.